Cancellation & Refund Policy

This Cancellation & Refund Policy applies to toy products currently available on the Gomacart website.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be made as soon as possible through our Contact Us details, quoting the order number.

Once an order has been dispatched, cancellation may not be possible.

2. No Return for Change of Mind

Gomacart currently follows a no-return policy for toys due to change of mind, personal preference, colour preference, size preference, or the customer simply no longer wanting the product.

Customers are therefore advised to carefully check the product description, specifications, images, dimensions, recommended age, and other available information before placing an order.

3. Damaged Product

If a product is received damaged, the customer should contact Gomacart as soon as possible after delivery and provide photographs or other relevant evidence of the damage.

After reviewing the case, Gomacart may, where appropriate, provide a replacement, refund, or another suitable resolution.

4. Wrong Product

If the customer receives a product that is different from the product ordered, the customer should contact Gomacart promptly with the order details and photographs.

After verification, Gomacart may arrange an appropriate resolution, which may include replacement or refund.

5. Defective Product

If a product is found to have a manufacturing defect, the customer should contact Gomacart promptly with details and supporting photographs or videos where applicable.

The issue will be reviewed and, where appropriate, Gomacart may provide a replacement or refund.

6. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate payment mechanism.

The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.

7. Refund Eligibility

Refunds are subject to verification of the circumstances of the complaint.

Gomacart reserves the right to request photographs, videos, order details, delivery information, or other reasonable evidence before approving a refund or replacement.

8. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the refund is being provided due to an issue attributable to Gomacart, such as dispatch of an incorrect product or another verified issue.

9. Non-Returnable Products

Toy products purchased from Gomacart are generally not eligible for return due to change of mind or preference.

Any exception will be considered only where required by applicable law or specifically approved by Gomacart.

10. Contact for Cancellation or Refund

For cancellation, damaged-product, wrong-product, or defective-product requests, please contact Gomacart with:

• Order number
• Customer name
• Registered mobile number/email
• Description of the issue
• Photographs/videos where applicable

Gomacart will review the request and communicate the appropriate resolution.