At Gomacart, we aim to process and dispatch orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after successful confirmation of payment.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery
Delivery time may vary depending on the customer’s location, courier availability, product availability, and other circumstances.
Estimated delivery timelines will be communicated or displayed where applicable during the ordering process.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or before the order is confirmed.
Delays
Delivery may occasionally be delayed due to circumstances beyond our control, including weather conditions, transportation issues, courier delays, public holidays, natural events, or other unforeseen circumstances.
Gomacart will make reasonable efforts to assist customers in case of delivery delays but cannot guarantee delivery within a specific timeframe unless expressly stated.
Incorrect Address
Customers are responsible for providing a correct and complete delivery address and contact details.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.
Damaged Package
If a package appears seriously damaged at the time of delivery, customers are advised to contact the courier and Gomacart as soon as possible and provide photographs or other relevant information.
Shipping Availability
At present, this shipping policy applies to the toy products available on the Gomacart website.
Products that may be added to Gomacart in the future, including herbal or export products, may be subject to separate shipping terms.